If the server doesn't support returning receipts, Office 365 generates a message that the message was handed off to the server and Office 365 doesn't know what happened to it. When sending email, you might want to know that your message has been delivered (delivery receipt) and you might want to know whether the message was opened (read receipt). Crucially, you can only set up read receipts if you have a G-Suite account, but to do this, you need to be a business or an organization.
A 'deleted unread' receipt tells you that the recipient deleted a copy of the message without marking it Read, it does not guarantee they didn't read it without marking it read.ĭelivery receipts, if supported, will tell you the message made it to the recipient's mailbox. When Outlook on the Web as part of Office 365 for Business, or Exchange 2013 or Exchange 2016, then you can find the Request a Read Receipt option in the following way When composing a message, click on the ellipsis button (3 dots) and from the menu choose: Show message options. The first thing you need to know is that you can’t access read receipts on your personal. If the recipient reads it using a client that does not support receipts or has an option to not return receipts, you won't get one back. The read receipt only tells you that the recipient marked the message read. Neither receipt option will guarantee you that the message was placed in the Inbox or read. Not all email clients can return read receipts and recipients usually have the option to not return one.
If you are not familiar with receipts (because Outlook for Mac did not support it), receipts are notification that the message was received or read. The option to request read and/or delivery receipts is on the compose mail Options ribbon and Draft menu.